If you elect not to purchase a service plan, we also offer On Demand Repair, Preventive Maintenance and Software Training options.
On Demand Depot Repairs / Assessment
- The unit is returned to Hamilton Thorne at the expense of the customer.
- A minimum of 2 hours of time is charged for repair and/or assessment.
- All replacement parts are chargeable.
On Demand On-Site Repairs / Assessment
- A minimum per day charge, based on system model, is assessed per incident
- Customer is responsible for travel costs for service technician.
- All replacement parts and shipping costs are chargeable.
- If unit cannot be repaired on site, it is responsibility of customer to ship system to Hamilton Thorne for Depot Repair (see above)
On Demand Preventive Maintenance (PM) [non-Service Plan]
- One month lead time required (surcharge will be applied for earlier request)
- Customer to pay travel costs for service technician
- Non-standard parts are not included in base cost and are chargeable for both part(s) and shipping of part(s)
- System training available at additional cost
- IVOS II PM includes:
- Full cleaning, alignment/adjustment of IVOS II optical system
- Standard parts (stage cable, fan filter, Bios battery and disposables)
- Computer will be checked and cleaned, boards reseated, voltages re-calibrated
- Software will be updated to latest possible maintenance release
- CEROS II PM includes:
- Full cleaning, alignment/adjustment of CREOS II microscope and camera
- Standard parts (Microscope bulb, Bios battery and disposables)
- Computer will be checked and cleaned, boards reseated, voltages re-calibrated, and software updated to latest possible maintenance release
- Laser PM includes:
- Full cleaning, alignment/adjustment of optical system including confocality of camera and oculars, parfocality between objectives
- Verification of laser focus
- Check RED-i and align (if applicable)
- Testing of laser output and readjusting to factory standards
- Replacement of standard parts
- Computer will be checked and cleaned and hard drive optimised.
- Computer boards and all cables checked for wear.
- Software will be updated to latest possible maintenance release
On Demand Software Training (CASA)
- One month lead time required (surcharge will be applied for earlier request)
- Customer to pay travel costs for trainer
- A minimum per day charge is assessed based on system type
- Two day minimum required for TOX IVOS systems
- Discount applied if combined with On Demand Preventive Maintenance
